frequently asked questions

I've got so many pictures! How do I start?
Actually, most people are in this situation and it is daunting. We suggest you start with this question - is there an upcoming family gathering or occasion? Often those holidays, milestone birthdays and anniversaries or family reunions are the best incentive to dig into those boxes, albums or carousels of old pictures. They are also the best opportunities to tell your family stories. We'll help you craft a show or a book and you'll be on your way to sharing and preserving your pictures and family memories.

Is preservation your main concern? The first step is relatively easy. Move your photos, slides, negatives and videos into the main part of the house. Store them in a dark, dry place off the floor. This simple step can increase the lifespan of your originals.

But, while you've got the boxes, go ahead and open one. I suspect you'll see lots of print envelopes, video cartridges and slide cases. Now, get a large trashcan. It is time to be ruthless. Set aside an hour or two to go through the pictures. Keep only the best and the fewest number necessary to tell that family story. Throw away duplicates, poorly-shot photos and, of course, any unflattering ones of you!

Now contact us. We'll scan the originals and return them to you with a disc of both hi-resolution and low-resolution pictures. Then you can put the original pictures in acid-free paper or photo-safe plastic sleeves. Photo-safe albums and binders are great for keeping the originals flat and organized.

Upload the images from the disc to your computer and put the disc in a safe place. Or, better - ask us to make multiple copies of the disc so you can stick a copy in your safe deposit box and give copies to other family members both to share and for safekeeping.

If you just can’t toss any pictures or feel compelled to leave the boxes unopened, contact us and ask about Pixbees. They make a party of sorting your pictures.

C'mon, tell your family story. It's fun, rewarding and we're here to help you.
Can't I scan my pictures myself?
Sure you can. Digital scanners abound and some are relatively inexpensive. If you've got the time, you can buy a scanner and do it yourself. But will you really do it? Or will "life" get in the way?

Know that scanning is a slow process. We have lots of customers who began doing the scanning themselves but decided they'd rather "hire out" the job. That's one of the reasons we created Pixorium - to give Atlanta-area people a local scanning option. We scan prints, slides, film negatives and positives, VHS tapes and even glass lantern slides with the same care that you would take if you had the time and equipment. Let us do the scanning - just contact us.
I've uploaded my photos to an online photo site. My photos are essentially archived, right?
Wrong! Although copies of your photos may be stored by them, the four main services - Dotphoto, Kodak Picture Gallery, Shutterfly and Snapfish - clearly state that they are not responsible for your images, can terminate your service at any time without liability, can discard your photos if you don't use the service for a period of time, and do not offer to download your digital images if your copies are lost.

You need to take care of your family's precious picture memories. Please, protect your originals by scanning them to get a digital copy then storing the originals in a photo-safe manner. Keep control of those digital images. Upload the scanned pictures to your computer and save them to a separate hard drive. Store the discs in an easily-portable case or in a safe deposit box. Give copies of the digital pix to other family members for them to keep and enjoy. We're passionate about telling family stories and preserving family pictures - contact us; we'd be delighted to help you.
There are online sites for creating DVD shows and photo scanning. Why not use them?
You certainly can. But here's our take on the question - your family pictures and stories are invaluable. That's why we're a local business, not an internet business. Family pictures and stories are worth a personal touch. In addition, we've used the internet companies but were very uncomfortable sending our old pictures across the country via a third-party to be scanned. We created Pixorium to be your local Atlanta source for preserving and sharing your pictures. We work side-by-side with our customers to tell their family stories, whether it is by creating a book or show or simply scanning the pictures to preserve them and make sharing the stories easy. We believe something this precious should be handled in person. We hope you do too! If you do, contact us. We'd love to work with you.
What if I don’t have the time or the technical skills to do my storytelling myself?
Certainly storytelling is a personal endeavor but we believe that sharing stories shouldn’t be limited to those who can or want to do it themselves. We are the storytelling partner for families and organizations in the Atlanta area; we’re local for a reason – we work with people in person, not simply via computer and not requiring that they know how to do anything technical themselves. While we offer a full array of creative services, we also provide advice, handholding and cheerleading because we know that good storytelling can be challenging. Storytelling is our passion; we’re here to help people tell their stories by providing as little or as much support as they need. Contact us; we’re here to help.
What's dpi?
Every picture on a screen or on paper is a grid of single colors; each square of the grid is a pixel on a screen or a dot on paper . (If you look closely you can see them.) The number of pixels or dots per inch (ppi or dpi) determines the resolution, which in turn determines the quality and size of the image.
  • For standard size color prints, we scan at 600 dpi. We feel it yields the best balance between quality and size for archiving or printing the image.
  • For other sizes and situations (black & white prints, slides, film negatives) the best scanning resolution may not be 600 dpi, so we'll adjust accordingly.
What about image file formats?
Think about music - records, cassettes, CDs, MP3 - are all different ways of storing music. Image file formats - tif, jpg, gif, png - are all different ways of storing images.

Each way has its own set of benefits and detriments. We feel jpg yields the best balance between quality and file size for the standard photograph and the typical way it will be used, usually sent via email, shown on a screen or printed on paper. As with resolution, if your photos or use requirements are different, let us know so we can make the necessary adjustments.